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Frequently Asked Questions

How Can I use Coupon Codes / Promo Codes?

You can use Evil Eye Store Promo Codes at shopping cart page or checkout page.

1. Add products to your Shopping Cart

2. Go to shopping cart page. Click "Use Coupon Code" button to open the box labeled "Enter your coupon code here" - then enter code: ..., then hit the Apply Coupon button.
3. You will see % discount amount - (Promo codes can not be combined with other discounts like specials)


Why was my credit card payment declined?

Why was my credit card payment declined?  Possible reasons.

Please do not use non english characters or special characters like # / : * in your payment address. (Example: Apt #105  is not accepted by card processor. Use Apt 105 instead. And if your name and surname is not in english characters it may be declined. Use english characters.)

Credit Card payments may be Declined for some other reasons.

1. You lack the funds or you've reached your credit limit.

2. You're making an international purchase.

Making online purchases from a foreign company is another way to set off your bank or credit card company's fraud alarm.

3. You made a typo on an online form.

Credit Cards may also be declined if the address or phone number submitted at Checkout differs from those that your Credit Card company has on file for you. If this happens, please check your bank records. Double check your payment address on your card's account. Careless typos or even extra spaces left in the address box can cause your card to be declined,  make sure to double check that all your info is correct before you press the "order" button.

4. Your bank or credit card company is having technical issues.

For any declined purchase we recommend using your card over our other payment processors at checkout page. Do not try the same method. Try others. You can also use your card over Paypal payment method. Paypal also works like card processor and no need to have a Paypal account before.

If you couldn't figure out why your payment was declined, or if you can't solve the issue, contact the bank that issued your credit card.


How do I pay?

We Accept :

Credit Card

    Most common payment method.
    Visa, Mastercard, American Express, Discover, and JCB accepted.
    Debit cards accepted.
    Cards issued outside the US accepted.
    Orders processed quickly, unless there is a problem with the card.


PayPal

    Growing in popularity for online purchases.
    Orders processed quickly, as soon as you send us the PayPal payment.
    Must leave our site and complete the order at www.paypal.com.
    We never see your personal financial data.
    PayPal balance payments accepted.
    Payment from unverified PayPal accounts accepted.
    Visit PayPal site for more

Western Union

    Popular with many of our European and Asian customers.
    Supports countries not supported by PayPal.
    Orders processed quickly, as soon as you send us the Western Unionpayment.
    We never see your personal financial data.
    More consistent than PayPal; No lost payments or payment delays.

Bank Wire

    Bank wire preferred for wholesale orders over $2,000
    Processed as soon as we receive the wire.
    We never see your financial information.

Secure Order Processing

The security and privacy of customer information is one of our highest concerns. We use 256 bit SSL Certificate for each transaction.


How long does delivery take?

EXPEDITED - UPS or FedEx  Delivery Time : 1 - 3 Business Days - All Countries - Worldwide

United States - Canada - Mexico                     9.90 USD

United Kingdom and EU Countries             9.90 USD

Australia and New Zealand                             12.90 USD

South America                                                   12.90 USD

Middle East and Africa                                      16.90 USD

Japan and Asia                                                   16.90 USD        


STANDARD SHIPPING - Registered Air Mail with tracking number

United States - Canada - Mexico - UK and EU Countries - 4.90 USD

Other Countries  - 8.90 USD



What is 3D secure?

Information Collection And Use
Evileyestore.com is the sole owner of any and all information collected on this site. We will not sell, share, or rent this information to third parties in any manner that differs from what is disclosed in this statement. Evileyestore.com collects information from users at several different points on the website.


Order
We request information from the user on our order form. On this form, a user must provide contact information (name, phone number, email address, and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. When placing an order, your information is used for the following:

    Shipment of the product
    Credit card verification
    Contact regarding order status


Sharing
While we make use of third party credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
These parties are not allowed to use personally identifiable information excepting the purpose of providing these services.

PROTECTING YOUR PERSONAL INFORMATION
Shop With Confidence! Protecting Your Personal Information
256 Bit Secure Sockets Layer (SSL Technology)
Evileyestore.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
 
Does your site have a secure connection? How am I able to tell if it is a safe connection?
Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. To confirm that it is a secure connection, you should see the https in the URL. The “https” indicates that it’s using SSL. Furthermore, you should see a yellow lock at the bottom right corner of your browser.
 
Shouldn’t the address bar show https:// rather than https://www.evileyestore.com/? Doesn’t the ‘s’ at the end mean it is a secure connection?
We use https:// only for our secure pages, i.e. those pages that transfer confidential information such as the Login, My Account, and Checkout pages. Pages that are only used for products or blogs will still use the regular http:// since no sensitive information is being passed through them.
 
If I save my payment information in your system will it be safe?
Yes! Our awesome security staff go to great lengths to ensure the safety of our customers’ payment information. Not only are we PCI compliant and encrypt connections using SSL technology, we also encrypt payment information traveling within our company as well. All payment information is encrypted while in storage within a network that is firewalled off from the rest of the company and the internet.
 
Thanks for shopping with confidence!


Can I return an item?

NO HASSLE 30 DAYS RETURN !
Your satisfaction is very important to us. We want you to be completely satisfied with the product that you receive from us, as we only sell high quality products. If you are not satisfied with your purchase, you can return any item(s) in its original condition which have not been WORN, SCRATCHED or WASHED.

If the item is out of stock, we'll notify you right away.
All merchandise has to be in its original packaging. Please indicate a reason for your exchange on the invoice that was included with the shipment. Items returned without original packaging will be returned to customer.

You may EXCHANGE or RETURN merchandise by mail within 30 DAYS (see exceptions below) of receipt of purchase. You will receive a full refund LESS shipping. Please include your name, order number and a short note stating the reason for return/exchange. Your feedback is very important to us!

Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Return/Exchange Exceptions:
Engraved Jewelry : NO returns/exchanges
Clearance Products: ALL SALES ARE FINAL: No Exchange/Return


PLEASE FILL RETURN FORM to return or exchange

The wholesale orders are non refundable as these are prepared according to the peculiar requirements of each customer. unless the items arrive damaged. Please email us in 48 hours about damaged or incorrect items with codes and quantities. Please purchase a few samples before making LARGE WHOLESALE ORDERS. 30% restocking fee may be applied.
Customer is responsible for return shipping expense. Insurance & delivery confirmation on returns is strongly recommended. All refunds will be awarded upon return of the merchandise in proper condition.

Order Processing Information

Please note that the price of special order merchandise is subject to change due to the nature of fluctuating prices with precious gems and precious metals in the market. Prices shown on the website often reflect the price for that one specific piece within our collection.

Orders are processed pending availability and credit verification. Orders placed on Friday after 7 PM US CT (US Central Time) will begin processing on the following Monday. Evil Eye Store will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification.

Delivery time does not include Sundays or holidays.
Refunds are issued for missed guaranteed shipments and will be processed by Evil Eye Store within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account

Taxes:
Buyers are responsible pay for their own country custom duty if there is any. Please be aware that the delivery charges do not include local duties and taxes. We do not charge DUTY TAX on your orders however your countries may decide to charge you DUTY TAX on your order. in those cases, evileyestore.com is not responsible for the DUTY. The recipient is fully responsible for any additional fees imposed by customs such as tariffs and duties. Sometimes customs will charge a fee and other times they will not. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country. .

Evil Eye Store ship Monday to Friday and not on weekends or public holidays.
We will not be responsible for any late delivery arising from factors beyond our control.

Does Evil Eye Store charge sales tax?
Evil Eye Store does not charge sales tax. Buyers are responsible pay for their own country custom duty if there is any. Please be aware that the delivery charges do not include local duties and taxes. We do not charge DUTY TAX on your orders however your countries may decide to charge you DUTY TAX on your order. in those cases, evileyestore.com is not responsible for the DUTY. The recipient is fully responsible for any additional fees imposed by customs such as tariffs and duties. Sometimes customs will charge a fee and other times they will not. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country.